Artificial intelligence is often described as a future technology, but many South African businesses are already using it to reduce admin, respond to customers faster and get more from their data.
This article looks at practical, everyday use cases: summarising long emails, drafting proposals, extracting information from documents, answering repetitive customer questions and connecting business systems that don't usually talk to each other.
The right starting point is usually a short readiness assessment — pick two or three high-impact tasks, apply the right tools and measure the time saved.
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